TAHODC

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ISMS

UNIMAS was first certified ISMS (ISO/IEC 27001:2007) by SIRIM QAS International Sdn. Bhd. in 2013. ISO/IEC 27001 is a compliance standard which requires establishing, implementing, maintaining and continually improvement to an information security management system in an organization.

ICT Awareness

Not only computer security something all staff members and students alike need to be aware of and understand, it’s something anyone who utilises the Internet must master. Hackers, identity thieves, scammers, and online criminals are becoming increasingly devious and sophisticated.

ISP UNIMAS

We've strategically crafted a five-year action plan aimed at enhancing the accessibility of comprehensive digital services. This involves fortifying our ICT infrastructure and infostructure to ensure both security and inclusivity. Additionally, we're reinforcing our ICT governance function through strategic partnerships.

APAI

This system, developed using REKA and APAI, is designed to provide general information and assistance based on the input provided by users. There are 6 category options: ‘General’, ‘Academic Matters’, ‘Research & Discovery’, ‘Admin & Finance’, ‘Student Affairs’, and ‘ICT & Online Services’. APAI has a feedback section for user input.

SERVICE HOURS

Where assistance meets excellence!

We prioritize the requests of our valued staff and students, ensuring dedicated front-desk support throughout the weekdays. Rest assured, our first-line support is ready to expertly guide you through any queries.

Monday - Thursday

From,

8.00am - 1.00pm
2.00pm - 5.00pm

Friday

Our Extensive Range of Services

Application Development

Create, enhance, and maintain software applications that cater to specific organizational needs. The ultimate goal is to deliver high-quality, reliable, and innovative software solutions that align with the overall objectives and strategies of UNIMAS.

Data Centre

Manage and maintain the organization's data infrastructure. This involves overseeing the physical and virtual components of the data center, including servers, storage systems, networking equipment, and associated technologies.

Network Infrastructure

Design, implement, and maintain the organization's network infrastructure. We focuses on the planning, deployment, and management of the networking components that enable communication and data transfer within and outside the organization.

ICT Security

To safeguard an organization's information, communication systems, and digital assets from unauthorized access, data breaches, cyber threats, and other security risks.

Technical Support

Provide assistance, guidance, and resolution to users experiencing issues with technology products or services to ensure the smooth and effective use of technology within UNIMAS.

Technical Training

Develop and deliver training programs that enhance the knowledge, skills, and proficiency of individuals in specific technical areas. We empower our staff with the technical expertise needed for their roles, fostering continuous learning, and contributing to the overall success and innovation of UNIMAS.

Product Commercialisation

Strategically bring a product from development to market, ensuring successful launch, market penetration, and sustained growth. These involves comprehensive planning, effective communication, and strategic execution to ensure a product's successful introduction and sustained growth in the marketplace.

Need Help?

Reach out for assistance—we're here to make things easy for you!

Please submit your request through UNIMAS Support at https://support.unimas.my. We strive to review and respond within 1 to 3 working days, depending on the urgency and complexity. Kindly include the following details:

Matric Number
Phone Number
Description of your problem or request

For further assistance, you can reach us at (+60) 82 58 3848 or email ictservicedesk@unimas.my.

UNIMAS SUPPORT

Leading ICT development and services excellence to realise the aspirations of UNIMAS.